Customer Success Agent

at Vizzlo (view profile)
Location Leipzig, Germany
Date Posted 29. March 2019
Category Business Development
Job Type Full-time

Description

(f/m/x; part time/home office possible)

Help us kickstart a new era of mind-blowing business graphics accessible to everyone!

Vizzlo creates individual business graphics. Whether for presentations, business documents, or the Web – with Vizzlo anybody can visualize their ideas in seconds.

We are looking for a service-oriented customer care agent to join our team in Leipzig or remote. We are a growing team of enthusiasts in a VC-backed startup. We're proud of our hands-on culture, we talk plainly to each other, and improve anything we're working on until it's perfect.

The role

As customer success agent you will be the first point of contact for our users, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

What we're looking for

  • You have strong verbal and written communication skills
  • You enjoy communicating with our customers and solving issues
  • Achieving high customer satisfaction is really important to you
  • You are a team player
  • You have very good English language skills
  • German or other languages are a plus

You will be responsible for

  • Being the first point of contact with our customers via various channels (mail, chat, phone, Facebook)
  • Result-driven management of all customer relations with a focus on customer happiness
  • Documenting and tracking of activities in our Helpdesk system
  • Updating the product management team issues our users are experiencing

What we offer

  • Start-up environment where your talents and motivation can make a difference
  • International team of highly-motivated doers
  • Very flexible work time; home office or 100% remote possible
  • Ultra-nice offices right in Leipzig (Plagwitz), complete with the best espresso and ping-pong table
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